Abstract:
This paper will focus particularly on the third of these areas, presenting a case study of a particular strategy for organisational learning which has emerged from the technological change agreement negotiated between the Public Sector Union and the Australian Taxation Office. Within the context of the modernisation of the Australian Taxation Office, the Union Research Centre on Office Technology (URCOT) has worked with members of the Public Sector Union to implement an approach to workplace-based research which leads, indirectly at least, to improved individual and collective learning.