Effects of feedback-content and sender-characteristics on feedback perceptions and attributions of secretarial employees

Year: 2012

Author: Raemdonck, Isabel, Strijbos, Jan-Willem

Type of paper: Abstract refereed

Abstract:

Feedback is an everyday aspect of contemporary workplace. It is regarded as essential for employees' professional learning and development of their competences (London, 2003).  Perceptions and attributions of the feedback receiver are important in deciding whether one is willing to learn from the feedback and improve performance. Therefore, we focus upon the factors influencing these perceptions and attributions. This study investigates the following research questions: (1) What is the effect of feedback content, sender status and sender performance appraisal on perceptions and attributions of feedback?, and (2) What are the differential effects, if any, of educational level and career phase for feedback content, sender status and sender performance appraisal with regard to their effect on perceptions and attributions of feedback?

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