Using Balanced Scorecard (BSC) to Improve Quality and Performance of Vocational Education and Training (VET): A Case Study in Singapore

Year: 2007

Author: Yek, Tiew Ming, Seow, Alice, Penney, Dawn

Type of paper: Refereed paper

As the first education institution to win the prestigious Singapore Quality Award in October 2005, the Institute of Technical Education (ITE) in Singapore can be considered as a world-class Vocational Education and Training (VET) institution (ITE, 2006, p. 17). This paper presents a case study of ITE using Balanced Scorecard (BSC) as a strategic management system to improve quality and performance of the VET that it provides to some 23,000 full-time pre-employment students. The case study utilises the personal knowledge of the first author as Principal of ITE College West which is one of three colleges within ITE, and documentary sources to explore: (i) the relevance of BSC for ITE as a VET institution from a macro-system perspective; (ii) key considerations in adopting and adapting BSC; (iii) the effectiveness of implementing BSC in the institution; (iv) the internal impact of BSC implementation; and (v) 'lessons learnt'. Prospective application of the BSC in other VET settings is discussed.