Abstract:
In recent years, quality has become one of the buzzwords in higher education, world-wide. There has been a great deal of academic as well as non-academic activities taking place with regard to quality assurance in educational institutions, especially in higher education settings. As part of the Total Quality Management (TQM), academic activities like course evaluation or a program assessment are being given substantial importance. Such evaluations are carried out with judgements based on a variety of criteria, both tangibles and intangibles. In this context, educational quality and measurement has become a major challenge for these institutions. This paper provides an educational measurement model using multiple criteria encompassing both tangibles as well as intangibles. Educational quality and measurement is thus addressed with a focus on added value to the teaching team, the students and the management.