There is a need for tertiary institutions to work cooperatively and collaboratively with school personnel. The benefits to school personnel include being involved in actively raising educational attainment, and professional development. The benefits to tertiary education personnel include an assurance of research impacting at the practical level, and an opportunity to add to the body of knowledge in teaching. This paper describes a collaborative project in which the writer worked with school personnel. An Action Research project was developed and implemented with good results. The project aimed at assessing the potential of fax interchanges to improve the expressive writing of Deaf adults. The researchers also operated as grassroot tutors as an inherent part of the project. The factors that led to successful completion of the task are discussed.